Welcome to Tollring Support Portal
This is the main support portal for any customers reaching Tollring Support.
Please note that we also have dedicated Help Centre for customers using any of the following products:
Analytics 365 Support - Click Here
Mitel Business Analytics Support - Click Here
iCallSuite Support for Webex Calling - Click Here
*It is important that tickets are submitted to the correct Help Centre to ensure your tickets reach to our relevant teams.*
Tollring would like to hear from you! - Happiness Ratings & Feedback options will be available once a ticket has been closed
What Department Should I Select?
Select Hosted Support Department for Cloud Call Analytics, Call Recording & Fraud Management
(Branded iCall Suite or your own brand)
Login access to iCall Suite (Cloud) is via a URL in a web browser. Application colours, modules and logo may vary depending on brand. The application can be recognised by its grey navigational menu bar which is always displayed at the top of the screen.
Select On Premise Support Deparment for Desktop Call Analytics & Call Recording (Desktop app installed on-premise)
Login access to iCall Suite (Desktop) is via a desktop application. The application can be recognised by its folder-structure menu in the left-hand panel.
